FAQs

At this time, we only accept credit and debit cards.

We only deliver letters to addresses that the USPS considers as domestic addresses – that would include all US states, DC, any US territory and any overseas military address (APO/FPO/DPO).

Please visit our detailed Returns and Refunds policy page for details.

For a one-time purchase, your card will be charged when you place the order. The letter will be mailed in December, prior to Christmas. For a recurring annual purchase, for the first year, your card will be charged when you place the order. From the second year onwards, your card will be charged in early June. Letters will always be mailed in December prior to Christmas. Since our letters are written with a pen, we unfortunately do need time to write these personalized letters.

Absolutely! Our letter package is written and packaged in-house in the USA. We are a small business, and we take the time to make sure every letter is quality-checked. We then take the letter packages personally to a USPS mailing facility in Alaska to send it in the mail to your loved ones.

Your package will be enclosed in a red 6″ X 9″ envelope with the name and address of your child. Inside the envelope will be a personalized letter, written in pen (yes, we use a real pen to write a letter instead of laser printing letters). In addition, your child will also receive a premium sticker sheet which includes a Nice List sticker and a separate gold foil award for being on Santa’s Nice List. If you choose to purchase an upgraded sticker pack, in addition to the standard sticker sheet, you will also receive another sticker sheet that has twelve more nice list stickers for each month of the following year, so you can keep track of your child’s good deeds for the next year and reinforce good behavior.

All our letters are written with a pen, instead of a standard laser printer – so your child feels that Santa truly took time to write a personalized letter just for them. The envelope has our return address as North Pole, Alaska. The letter package is hand delivered by us personally to a USPS facility in Alaska to get a more authentic postmark.

Absolutely. You can choose to buy multiple letters in one order and then ship to different addresses if you desire.

We currently have the ability to write five different versions of letters, so we have limited the number of letters per order to five. This ensures that if you have ordered multiple letters for different kids in the same household, each of them will get a unique personalized version of the letter.

Your child will receive the letter prior to Christmas Eve. This is the reason we stop taking orders for that season in mid-December; to make sure your child gets their letter in time. View our detailed Shipping and Delivery policies here.